Why It Matters
Good KPIs turn legal from a cost center into a function that can show its impact. They depend on structured data from intake, matter and spend systems.
Related Terms
- Legal operations (legal ops)
- The business side of a legal department: budgets and outside counsel spend, vendors, data and metrics, process and technology.
- ROI (return on investment)
- The value a technology delivers, such as time saved, spend avoided or risk reduced, compared with its total cost.
- Legal intake
- How requests reach a legal team, or how new clients reach a firm, ideally through one front door that captures the details and routes the request.
General information, not legal advice. Part of the Legal Tech Glossary, 173 terms in plain English.